All tickets are NON REFUNDABLE.
Any special, promotions, packages or discounts, are NON REFUNDABLE and CAN´T BE TRANSFERRED to another passenger. Any reservations will be kept until a payment is done. If the credit or debit card is declined, or the information of the passenger is incorrect or incomplete, the reservation won’t be approved and will be cancelled.
TAG Airlines will notify the passenger if there is a problem with any information given or if a payment is not processed.
KEEP IN MIND: A CREDIT CARD WILL BE NECESSARY AT THE MOMENT YOU REGISTER FOR A FLIGHT. THIS IS TO VERIFY THE IDENTITY OF OUR PASSENGERS.
- All prices are listed in American Dollar currency.
- All TAG Airlines tickets are NON REFUNDABLE.
- In case of change of date:
- Notify 24 hours before the day of your flight. You will have to pay a penalty of $.100.00 USD per flight segment and per ticket. The payment must be done immediately.
- Any changes done within the 48 hours before a flight have a penalty cost of $.15.00 USD per flight segment and per ticket.
- Any changes that are requested before the 48 hour before a flight period are free of charge.
- NO SHOW:
- If you don’t arrive at the airport the day your flight is scheduled.
- To arrive late, when the flight has already been boarded and closed.
- When you don’t arrive at the gate of the Airline, even if you are in the airport
- If you commit a NO SHOW in the first segment of your trip, the returning flight will be automatically cancelled and you will have to pay a penalty
- You will have 48 hours since your NO SHOW to reschedule a flight. You will have to pay a penalty fee of $.100.00 USD per flight segment and ticket. If you don’t reschedule in that period of time, your ticket(s) will be lost.
- All our rates include 12% of Guatemalan taxes.
- Rate for infants (0 months to 48 months) is $.50.00 USD in One Way and Round Trip. All children over the age of 2 years will pay full price.
Fees and Surcharges:
- Any changes done 48 hours before your flight have a cost of $15.00 USD per segment and per ticket.
- If you cancel your ticket completely, you will not get a refund, and you will have to pay a penalty fee of $50.00 USD per cancelled ticket.
- Penalty fee for committing NO SHOW, $.100.00 USD per segment and per ticket. The ticket price WILL NOT BE REFUNDED.